FAQ

How early should I arrive for my first appointment?

To make the process easier, you can download the required New Patient Paperwork, complete it at home, and bring it with you to your appointment. The preferred method would be to complete the paperwork online and submit it to us ahead of time. If you cannot complete the paperwork ahead of time, please arrive 15 minutes early.

What should I wear?

You should wear comfortable clothing that allows you to move freely and sneakers.

I know I need to bring my new patient paperwork, what else do I need to bring?

We also need you to bring any documents that your healthcare provider may have given to you, such as a prescription, referral form, and radiology reports. If you are using crutches, braces, or any other medical aids, please bring them with you as well. You will also need to bring your insurance cards and a photo ID.

What can I expect at my first appointment?

During your first appointment, you will meet with a therapist who will complete a comprehensive evaluation to help determine with your help the most appropriate course of treatment.

Is physical therapy covered by my insurance?

The simple answer is, “yes.” In most cases, Gray Physical Therapy is considered an “in-network” provider and can bill your insurance carrier. If you are not sure if your insurance will cover your treatment with us, please feel free to give us a call and we will help you make that determination. Once you have scheduled your first visit with us our staff will verify your insurance coverage so we can let you know what to expect. We will provide you with a Benefits Information Sheet which will tell you in detail what the insurance company will cover and what you will be expected to pay.

What insurance does Gray Physical Therapy accept?

We accept most major insurance that is on the market today. We encourage all patients to check with their insurance to verify that Gray Physical Therapy is considered part of their network, ensuring that you will be covered for treatment. If you need assistance, please call us at 207-657-5600 and we will help you obtain that information.

Cancellation Policy

Please call to cancel or reschedule your appointment 24 hours before your appointment. There will be a charge for frequently missed appointments.

6 Turnpike Acres Road, Suite 2
PO Box 1047, Gray, Maine 04039

Tel: (207) 657-5600
Fax: (855)-464-0106

office@grayptcenter.com

Founding Members of:
Proudly Serving The Following Communities:
Gray, New Gloucester, Raymond, Cumberland, North Yarmouth, Pownal

Our Affiliate:
Premier Physical Therapy
316 Portland Rd

Bridgton, Maine 04009

Tel: (207) 647-2727

6 Turnpike Acres Road, Suite 2,
PO Box 1047, Gray, Maine 04039

Tel: (207) 657-5600
Fax: (855)-464-0106
office@grayptcenter.com

Our Affiliate:
Premier Physical Therapy
316 Portland Rd

Bridgton, Maine 04009

Tel: (207) 647-2727

Founding Members of:
Proudly Serving The Following Communities:
Gray, New Gloucester, Raymond, Cumberland, North Yarmouth, Pownal